Please visit https://www.youtube.com/channel/UCZqK7Ug066hG0Ivn5-kBK-w and watch the tutorial on front door locks
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How do I use the front door lock?
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How do I use the TV remotes?
Please visit https://www.youtube.com/channel/UCZqK7Ug066hG0Ivn5-kBK-w and watch the tutorial on TV remotes
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How do I work the thermostat?
Please visit https://www.youtube.com/channel/UCZqK7Ug066hG0Ivn5-kBK-w and watch the tutorial on Thermostat use.
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Can I check in early?
We offer an early check in of 1:00 PM for $50. Please call 435-688-1616 ext.
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Can I check out late?
We offer a late check out of 1:00 PM for $50. Please call 435-688-1616 ext. 2.
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When will I receive check in instructions?
Instructions are sent immediately upon booking your home. If you haven’t seen them, they have most likely gone to spam. As well, a text message will be sent to you the day before your check in with your front door code.
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What is the address of my home?
The text sent to you the day before arrival will contain the club house address (best used in apple/google maps). As well as the actual home address.
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Is the Pool open?
Yes, our amenities are open year round.
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Is the Pool Heated?
Most of the year, yes. On any major weekends or Holidays, the pool is heated.
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My BBQ has run out of propane, how do I get more?
There are extra propane tanks in the common area near the pickle ball court where you can get a new tank.
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Are there any more toilet paper, paper towels, or coffee pods that I can use?
Where this is a private home, not a hotel, we provide you with a starter kit. Any needed items after that are the responsibility of the guest to purchase.
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What time does the pool and other amenities open and close?
6:30 AM to 10:30 PM.
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Is there additional parking?
Each home has a single car garage, and 2 parking spots. As well, there may be additional parking dependent upon occpupancy.
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I left an item in the home, how do I get it back or is there a lost and found?
Please go to https://myfreedomvacation.com/lost-and-found/ and fill out the lost and found form.
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Do you allow pets?
We have 4, dog friendly specific homes. Any other homes outside of dog friendly designated homes is prohibited. As well, the community is not a pet friendly community and dogs are not permitted in the common areas.
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Is there boat/RV parking?
Yes. We have 6 RV/Boat Parking stalls that are available on a first come, first serve basis.
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When will my deposit be refunded?
Utah law requires that a deposit be refunded 30 days after check out at the latest. Typically its refunded within 24 hours of check out, and takes 3-5 business days to hit your account.
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Why am I required to purchase a damage waiver or leave a deposit?
In order to ensure quality of our homes, each guest has the option to leave either a deposit on file for damages, or they may purchase a damage waiver. The damage waiver covers up to $1500 of incidental damages.
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Are pool towels in the home or do I need to bring my own?
We provide 100% of the linens needed for your stay.
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Is there a high chair or pack n play in my home?
The majority of our homes include a high chair or pack n play. Where these are privately owned homes, not all of them do however. Please call (435) 688-1616 for details.
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Have a question we didn’t address?
Email us at support@myfreedomvacation.com and we will respond back within 24 business hours.
