How do I use the front door lock?
Please visit https://www.youtube.com/channel/UCZqK7Ug066hG0Ivn5-kBK-w and watch the tutorial on front door locks
How do I use the TV remotes?
Please visit https://www.youtube.com/channel/UCZqK7Ug066hG0Ivn5-kBK-w and watch the tutorial on TV remotes
How do I work the thermostat?
Please visit https://www.youtube.com/channel/UCZqK7Ug066hG0Ivn5-kBK-w and watch the tutorial on Thermostat use.
Can I check in early?
We offer an early check in of 1:00 PM for $50. Please call 435-688-1616 ext.
Can I check out late?
We offer a late check out of 1:00 PM for $50. Please call 435-688-1616 ext. 2.
When will I receive check in instructions?
Instructions are sent immediately upon booking your home. If you haven’t seen them, they have most likely gone to spam. As well, a text message will be sent to you the day before your check in with your front door code.
What is the address of my home?
The text sent to you the day before arrival will contain the club house address (best used in apple/google maps). As well as the actual home address.
Is the Pool open?
Yes, our amenities are open year round.
Is the Pool Heated?
Most of the year, yes. On any major weekends or Holidays, the pool is heated.
My BBQ has run out of propane, how do I get more?
There are extra propane tanks in the common area near the pickle ball court where you can get a new tank.
Are there any more toilet paper, paper towels, or coffee pods that I can use?
Where this is a private home, not a hotel, we provide you with a starter kit. Any needed items after that are the responsibility of the guest to purchase.
What time does the pool and other amenities open and close?
6:30 AM to 10:30 PM.
Is there additional parking?
Each home has a single car garage, and 2 parking spots. As well, there may be additional parking dependent upon occpupancy.
I left an item in the home, how do I get it back or is there a lost and found?
Please go to https://myfreedomvacation.com/lost-and-found/ and fill out the lost and found form.
Do you allow pets?
We have 4, dog friendly specific homes. Any other homes outside of dog friendly designated homes is prohibited. As well, the community is not a pet friendly community and dogs are not permitted in the common areas.
Is there boat/RV parking?
Yes. We have 6 RV/Boat Parking stalls that are available on a first come, first serve basis.
When will my deposit be refunded?
Utah law requires that a deposit be refunded 30 days after check out at the latest. Typically its refunded within 24 hours of check out, and takes 3-5 business days to hit your account.
Why am I required to purchase a damage waiver or leave a deposit?
In order to ensure quality of our homes, each guest has the option to leave either a deposit on file for damages, or they may purchase a damage waiver. The damage waiver covers up to $1500 of incidental damages.
Are pool towels in the home or do I need to bring my own?
We provide 100% of the linens needed for your stay.
Is there a high chair or pack n play in my home?
The majority of our homes include a high chair or pack n play. Where these are privately owned homes, not all of them do however. Please call (435) 688-1616 for details.
Have a question we didn’t address? Email us at firstname.lastname@example.org and we will respond back within 24 business hours.